
Common Questions
Will the mat work for large or heavy breeds?
Will the mat work for large or heavy breeds?
Yes — the pressure-activated cooling works for pets of all sizes. For larger breeds, we recommend our L or XL sizes for full coverage and maximum comfort.
Can multiple pets use the same mat?
Can multiple pets use the same mat?
Absolutely. The mat recharges after 15–20 minutes of non-use, so it's ready for the next pet. Just wipe it down between uses.
What if my pet chews or scratches the mat?
What if my pet chews or scratches the mat?
The mat is made from durable, puncture-resistant material. While it can withstand normal use, we recommend supervising pets prone to chewing during initial use.
Is the cooling gel inside safe if the mat is punctured?
Is the cooling gel inside safe if the mat is punctured?
The gel is non-toxic and pet-safe. If the mat is damaged, discontinue use and contact us for a replacement.